Terms & Conditions
Gusto Restaurants Ltd
1-2 Church Hill, Knutsford, Cheshire, WA16 6DH
Gusto Gold Rewards
- These terms and conditions (the “Terms”) applies to your use of Gusto Gold Rewards by Gusto Restaurants Ltd.
- Gusto Restaurants Ltd is registered in England and Wales. The registered name is Gusto Restaurants Limited. Their registered office is at 1-2 Church Hill, Knutsford, Cheshire, WA16 6DH. Their VAT number is 187821863.
- Gusto Gold Rewards is the loyalty scheme ran solely by Gusto Restaurants Ltd. You do not have a physical card – your unique QR code is hosted in the Rewards platform.
- Gusto Gold Rewards is only open to residents of the UK who are aged 18 or over.
- Gusto Gold Rewards is not the same as the Dining Club. Being a Dining Club member does not guarantee you a Gusto Gold Rewards account.
- Only one Gusto Gold Rewards account can be registered per email address. This email cannot be registered if it is already registered as a Gusto Dining Club member.
- You can use your Gusto Gold Rewards account at each of our 18 restaurants across the United Kingdom. These are:
Gusto Alderley Edge, Gusto Birmingham, Gusto Cheadle Hulme, Gusto Cookridge, Gusto Didsbury, Gusto Edinburgh, Gusto Glasgow, Gusto Heswall, Gusto Knutsford, Gusto Leamington Spa, Gusto Leeds, Gusto Liverpool, Gusto Lytham, Gusto Manchester, Gusto Mere Green, Gusto Newcastle, Gusto West Bridgford, Gusto York
- To use your Gusto Gold Rewards account, you must have the QR code associated with your account scanned by one of our staff before paying the bill. Showing staff the card is not enough.
- To register for Gusto Gold Rewards, you must visit our website at www.gustorewards.com. To do so, you will need to provide a valid email address.
- It is not compulsory to consent to marketing communications, however in opting out you accept that you may not be in the first group of people to hear about new rewards and offers.
- Gusto Restaurants Ltd reserves the right to refuse to accept a Gusto Gold Rewards account which it deems to have been tampered with, duplicated, or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. The account will become invalid and all rewards and cashback will be immediately removed from the card.
- It is strictly prohibited for someone to join Gusto Gold Rewards more than once to benefit for any privilege. Failure to adhere to these conditions could result in your membership being retracted.
- For every whole £1 spent, 5p is earned in cashback and added to your balance. Any additional spend in pence is dropped and not added to your cashback balance. An example:
Total Spend £29.85
£19 earns £1.45 cashback. Other 85p spend is dropped (not a full pound in value) and therefore isn’t added to the balance
- You can check your current cashback balance at any time by logging in to the Gusto Gold Rewards platform, and selecting the ‘My Rewards’ section. Alternatively, if you provide a member of staff with your unique QR code, they can check this for you in the restaurant.
- Cashback can be earned at all times in the restaurant, on all menus (including set menus).
- Cashback cannot be earned against takeout orders – both collection and through Deliveroo.
- Cashback balance is only redeemable in Gusto – no cash alternative is available
- You must register with Gusto Gold Rewards to start earning cashback.
- Cashback expires exactly a year after being earned.
- Cashback cannot be exchanged between accounts or merged from one account to another. It cannot be shared with other people. A bill can not be split to share cashback.
- Cashback is only valid against food and drink purchases.
- Cashback cannot be added from previous visits. Once the bill has been paid and the account has been closed, you are unable to receive cashback retrospectively.
- When redeeming cashback, if the value being redeemed is lower than the total value of the bill, the remaining amount will need to be paid as normal. For example, if you have £20 cashback and the bill is £30 – you will need to pay the remaining £10 as normal.
- When redeeming cashback, the amount of discount is automatically removed from your Gusto Gold Rewards account. For example, if you have £30 cashback and use £10 of it on a visit – you will be left with £20 cashback.
- Cashback cannot be earned during the January Sale or any other day deemed special by Gusto Restaurants Ltd.
- Gusto Restaurants Ltd reserve the right to correct or amend the amount of cashback value in your account if we deem there to be foul play. If you wish to contest such a correction or amendment to your account balance, please contact us on [email protected] We will reply to all emails within 7 working days.
- Gusto Restaurants Ltd reserve the right to amend the programme and cashback value offered at any time. In the event of doing so, all historical balances will remain unaffected – this would only ever affect future transactions.
REWARDS AND OFFERS
- To redeem a discount or offer, you must show your unique QR code to your server before ordering. This can be done either on your phone or as a print out.
- Only one reward can be redeemed on a single visit, and offers cannot be combined under any circumstance.
- No cash alternative will be offered for any discount or offer
- All rewards are subject to change, and can be changed or revoked by Gusto Restaurants Ltd at any time
- When signing up, if you specify that you would like to receive additional marketing communications then you are giving express permission to receive email and/or SMS communications from us.
- If you wish to remove yourself from this, then you can unsubscribe via one of the emails received.
- To cancel your membership on the Gusto Gold Rewards programme, you can email [email protected] Please include ‘Cancellation Request’ and your card number in the subject line.
- Once cancelled, cashback cannot be transferred to another account, or reactivated at a later date.
- Cancellations may take up to 7 days to process.
For any questions about the Gusto Gold Rewards programme, please visit our website or contact us at [email protected]
Once activated the value on a gift card can be used as full or part payment at any Gusto Restaurant.
Cards are issued in denominations of £25 starting at £25 up to a maximum value of £500.
The monies on the card cannot be exchanged for cash. Any remaining balance is forfeit. All monies on the card must be used by the expiry date which is 12 months from the date of purchase.
You should treat this gift card as cash.
This card is not a credit, debit or cheque guarantee card.
Gusto Restaurants Ltd reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
If you require any further information please contact us on 01565 622302 or email [email protected] – postal address, Gusto Restaurants. 1-2 Church Hill, Knutsford, Cheshire, WA16 6DH.
- Dining club offers are subject to availability and cannot be used in conjunction with any other offer.
- Dining club offers vary by restaurant.
- Dining Club discount is only available when dining from the Gusto a la carte menu.
- For bookings of 6 or more please call the restaurant direct as availability is limited and cannot be guaranteed.
Premium Benefits Card Holder
- 20% off food is available from the a la carte menu.
- Offer available for a maximum of 6 people.
- Offer not available throughout August or Saturday nights after 5pm.
- Offer available when booking is made online at www.gustorestaurants.uk.com or quoted ‘Premium Benefits’ over the phone.
- Cannot be used in conjunction with any offer
- 20% off is available at all Gusto Edinburgh on certain days and times, subject to availability